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Thomas Aciukewicz

(Pronounced Ah-choo-KEV-itch)

Principal technical writer/Experienced content collaborator

📧 a2z.tom@gmail.com | 📱 (978) 501-4889 | 📍 Harvard, MA
🔗 LinkedIn profile | 💻 My Github projects

I'm also publishing this on Readme.com >> 📁 Doc architecture articles: intelligent-documentation.readme.io/docs/getting-started

Summary​

Collaborative, research-oriented principal technical writer with extensive lead-writer experience owning documentation end-to-end across enterprise B2B SaaS platforms, cloud infrastructure, and developer-facing integrations. Proven track record of working independently while also partnering with engineering and product teams to build documentation that scales alongside the product. Specialist in docs-as-code workflows, DITA, style guide development, and cross-functional content strategy.

Core methodology: Learn technology by direct implementation and testing. This ensures documentation reflects real-world user experiences, especially the nuanced details. A hands-on approach consistently surfaces gaps between engineering intent and user reality; the result is content that users have a happy path to follow and support incidents are minimized.

Key contributions:

  • Designed and implemented an AI-assisted documentation pipeline at Legion Intelligence: capturing workflows via Loom video, processing transcripts through Claude to generate structured drafts, then validating for technical accuracy before publication, reducing draft time while maintaining quality standards
  • Built a Style Guide in Confluence and wired its standards into an LLM proofreading prompt for automated validation before content check-in; built a Jupyter notebook demonstrating a CI-style LLM quality gate with a weighted scoring rubric and pass/warn/fail output for agent-readiness validation using readily available open source tools
  • Authored integration guides and cloud connectivity documentation at Pegasystems, writing for Pega Cloud customers connecting external AWS and GCP environments to enterprise SaaS platforms
  • Applied information architecture principles to create Kubernetes deployment documentation (AKS, EKS, GKE, OpenShift); personally deployed Docker images to verify content
  • Identified and addressed documentation gaps using customer feedback and support tickets during fast-paced development cycles
  • Informally served as Scrum Master on documentation sprints at Pegasystems: opening and closing sprints, tracking artifacts in Jira, and facilitating cross-team communication across Poland and US time zones

Core Competencies​

Developer Documentation and Docs-as-Code Git/GitLab/GitHub PR and MR workflows (branch management, merge conflict resolution, peer reviews, build integrity), Markdown and YAML authoring, static site generators (Docusaurus, Mintlify), GitHub Actions for automated builds, OpenAPI/Swagger, Redocusaurus, Postman, VS Code, Linux and PowerShell CLI, AsciiDoc

Documentation Architecture and Governance Information structure, content models, style governance, terminology management, AI quality controls, structured content for AI agent consumption, modular content design, glossary management, search optimization

AI-Enabled Documentation Workflows AI-assisted draft pipelines (Loom → Claude → accuracy review), LLM-integrated proofreading, Jupyter notebook-based quality gate with weighted rubric and CI-style pass/warn/fail output, prompt engineering for documentation workflows, AI Positron/GPT-4 in DITA workflows

API and Integration Documentation REST APIs, OpenAPI specifications, Redocusaurus interactive API docs, Swagger, endpoint validation with Postman, token-based authentication

Platform and Enterprise SaaS Documentation Deployment workflows, Helm chart documentation, Kafka data stream procedures, database integration content, UI-based configuration guides, cloud connectivity documentation

Multi-Audience Content Technical administrators, developers, end-users — structured content using variables and metadata for context-specific delivery

Cloud and Infrastructure Kubernetes, Docker, Azure (AKS), AWS (EKS), Google Cloud (GKE), Red Hat OpenShift, Helm, Istio service mesh

Structured Authoring Tools Oxygen XML Editor (DITA with AI Positron/GPT-4), MadCap Flare, FrameMaker, Confluence, Docusaurus, Mintlify, ReadMe.com

Agile and Cross-Functional Collaboration Sprint planning and closure, Jira tracking, sprint artifact management, SME interviews, peer review leadership, mentoring, global distributed team experience (India, Poland, US)

AI-Adoption Initiatives​

Built AI-Driven Documentation Pipelines

  • At Legion Intelligence, designed an AI-assisted documentation pipeline that reduced initial draft time while maintaining technical accuracy: capture configuration steps via Loom video, process the transcript through Claude to generate a structured draft, then validate and refine for technical accuracy before publication
  • Designed a style governance workflow at Legion Intelligence: published documentation standards in Confluence, then operationalized them by incorporating the guide directly into an LLM proofreading prompt — so standards are enforced automatically rather than manually reviewed before every check-in
  • Built a Jupyter notebook demonstrating an LLM-based documentation quality pipeline: loads a style guide as a system prompt, evaluates content against structured judge criteria with a weighted scoring rubric, and applies a CI-style pass/warn/fail gate for agent-readiness validation

Advocate for AI-Assisted Content Creation

  • Implemented AI Positron with GPT-4 in Oxygen XML Editor (DITA) to optimize content creation and evaluate AI-generated suggestions for technical accuracy
  • Improved AI-based search accuracy by leading a cross-functional process to add structured support terminology into the team style guide
  • Joined cross-functional hackathon demonstrating how strategic SME interviews combined with AI prompting can accelerate documentation development, utilizing RAG integration to transform video transcripts into a comprehensive How-To article

Experience​

Legion Intelligence | December 2025 – Present​

Technical Writer (Contract)

Sole writer embedded with the Mission Success team at an AI/ML intelligence platform, creating and managing the Docusaurus-based Help Center documentation set covering workflows, data collections, system integrations, and operational procedures for technical and non-technical users and administrators:

  • Manage content using an AI-assisted documentation workflow: capture configuration via Loom, process transcripts through Claude to generate initial drafts, then validate for technical accuracy before publication
  • Revise and standardize content in Markdown managed in GitLab using a standard Merge Request workflow
  • Independently manage npm dependency updates as project components change, using Claude and ChatGPT to validate commits before submission and keeping MRs consistently clean on merge
  • Worked with UI designer to standardize style and colors for screenshots with callouts
  • Create instructional videos using Loom for knowledge transfer and onboarding
  • Maintain TOC structure and naming conventions to support content reuse
  • Authored an integration overview article referencing the platform's Swagger/OpenAPI specification, covering available API endpoints and token-based authentication for integration entry points
  • Created a Style Guide in Confluence covering tone, structure, and terminology; incorporated those standards into an LLM prompt for automated proofreading and style validation before content check-ins
  • Designed a process improvement proposal to introduce LLM-based style validation and agent-readiness review gates into the doc review workflow; built a Jupyter notebook to demonstrate this pipeline against live documentation
  • Track work progress in Jira across two-week sprint cycles

Pegasystems, Inc. | January 2016 – August 2025​

Principal Technical Writer (5 years) / Senior Technical Writer (5 years)

Lead feature writer collaborating with engineering, product, and design stakeholders across a global team in India, Poland, and the US:

Documentation Strategy and Style Guide Development Led company-wide initiative to define support terminology, improving AI-based search accuracy across platform documentation and establishing a shared vocabulary across product lines Established documentation standards for cloud infrastructure content, ensuring consistency in multi-audience delivery (administrators, developers, operations teams) Mentored interns and junior writers using peer reviews and one-on-one guidance on DITA writing nuances, information architecture, and technical accuracy verification

  • Cloud and Infrastructure Leadership
    • Created deployment runbooks for Kubernetes across AKS, EKS, GKE, and OpenShift by personally executing each deployment to verify accuracy before publication
    • Documented multi-cloud connectivity strategies for enterprise customers, including AWS PrivateLink, GCP Cloud Peering, zero-trust architecture patterns, and hybrid cloud integration for on-premises workload connectivity
    • Authored Helm chart documentation and cloud connectivity procedures for SaaS customers integrating external AWS and GCP environments
    • Reviewed and enforced writing standards in Helm chart pull requests, ensuring client-facing documentation in GitHub repos met Pega's technical writing standards
  • Release and Process Management
    • Managed documentation across multiple minor release cycles, coordinating with Engineering and Product to ensure installation, upgrade, patch, and hotfix documentation stayed aligned with product development timelines
    • Proactively helped resolve documentation build issues, establishing a multi-writer build-integrity review process now used by the team
    • Used support ticket analysis and customer feedback to identify documentation gaps and prioritize improvements across release cycles
  • Cross-Functional Collaboration
    • Collaborated with UX designers in Figma to review and refine UI strings; incorporated final UI states as annotated screenshots into documentation
    • Worked with cloud engineers to document options for integrating Pega Cloud with cloud-based and enterprise solutions
    • Partnered with Customer Success team to reduce support burden by creating targeted documentation addressing common customer pain points
  • Technical Documentation
    • Authored database integration procedures for Oracle, PostgreSQL, and SQL Server including JDBC URL configuration
    • Documented Kafka data stream processing, real-time data extraction workflows, and system administration configuration articles
    • Logged into systems and wrote articles describing account management tasks for a subscriber-based software product, ensuring documentation accuracy through hands-on verification

Egenera, Inc. | 2000 – 2016​

Documentation Specialist

Documented hardware virtualization systems from the ground up across 16 years of product development — establishing the core methodology of learning technology through direct implementation that has defined my approach ever since:

  • Created configuration guides for administrators, release notes, and context-sensitive help over 12 product cycles using FrameMaker and MadCap Flare
  • Created a hardware-oriented runbook for installing a turn-key datacenter solution, covering wiring, hardware port mapping, hypervisor installation, and bare-metal Linux setup
  • Developed a WebWorks template enabling a single writer to produce three manpage formats (PDF, HTML, and groff) from a single FrameMaker source file

Open Source Contributions​

VectorLint — TRocket-Labs | Independent Contributor | March–April 2026​

Volunteered as a contributor for VectorLint, an open-source LLM-as-a-Judge prose linting CLI tool, after identifying a gap between the product's technical sophistication and the quality of its existing documentation:

  • Established a docs-as-code workflow from scratch, deploying a Mintlify documentation site, configuring a VectorLint linting pipeline against the docs themselves, and contributing via GitHub PR to the product's primary monorepo (vectorlint.mintlify.app/introduction)
  • Authored and verified reference pages covering CLI configuration, LLM provider setup (OpenAI, Anthropic, Azure OpenAI, Google Gemini, Amazon Bedrock), configuration schema, and frontmatter field reference; surfaced two undocumented bugs in the process
  • Applied a persona-based information architecture audit to identify a critical silent failure gap in the onboarding flow; restructured the Overview and Get Started sections, rewrote four pages, and corrected TOC organization to align with actual user behavior

Certifications​

Claude Code in Action, Anthropic (2025) — Verification — Node.js, modern development workflows, AI-assisted coding

Kubernetes: Service Mesh with Istio, LinkedIn Learning (2025) — Ambient mode deployment, traffic management, mTLS, Kiali/Grafana/Jaeger observability

REST API Design, Development and Management, Udemy (2025) — Certificate — REST APIs, Swagger, security basics

Learn OAuth 2.0, Udemy (2025) — Certificate — Authentication and authorization protocols

Software Technical Writing Program — Middlesex Community College (2000–2001)

Academic Degrees​

M.S., Food Science — University of Massachusetts, Amherst
M.A., English Literature — University of New Hampshire, Durham
B.S., Chemistry — Ithaca College, Ithaca, NY

Non-documentation interests​

  • Baking sourdough bread
  • Researching alternative energy sources for home heating and electricity